Conn's Delivery, Shipping & Pickup (2024)

Furniture Setup

We’ll setup your new furniture, which includes:

• Assembling new product per manufacturer’s specifications
• Removing all shipping material
• Review operation of power units (if applicable)
• Review basic care instructions

Please ensure to verify that you have received the correct product, as furniture cannot be returned unless inspected by a Conn’s Service technician and found to have a manufacturer’s defect.

Mattresses Setup

We’ll setup your mattresses, which include:

• Removing all shipping material
• Review basic care instructions
• Review operation of power units (if applicable)
• Review basic care instructions

Please ensure to verify that you have received the correct product, as mattresses cannot be returned unless inspected by a Conn’s Service technician and found to have a manufacturer’s defect.

If you are dissatisfied with your mattress at the time of delivery, please refuse the item(s) and call 877-358-1252 to have your item(s) redelivered or refunded if necessary.

TV, Audio & Electronics Installation

We complete basic installation for your TV or audio device, which includes:

• Hooking up to existing coaxial and/or HMDI devices

For complex installations – such as mounting TVs to a wall – a separate appointment will need to be scheduled and an installation fee will be charged.

The installation visit must happen after the delivery visit. Price varies. See store for details or contact customer support for online orders.

Air Conditioners Installation

Installing air conditioners requires a separately scheduled appointment and fee. The installation visit must happen after the delivery visit. Price varies. See store for details or call 877-358-1252 for online orders.

• We offer standard 1st floor window installation
• We are unable to do in-wall installation

We want your equipment working when we leave! For gas equipment, you must have fresh gasoline ready so we can test and demo basic functions.

If you are dissatisfied with your riding mower at the time of delivery, please refuse the item(s) and call 877-358-1252 to have your item(s) redelivered or refunded if necessary.

Parcel shipping costs are calculated based on the location, weight of the product, and the shipping speed selected. Some items may not be delivered via shipping methods due to their size and weight which includes major appliances, electronics, fitness equipment, furniture, and mattresses.

• On average, orders are processed within 24 hours.
• Conn’s only ships FedEx within the United States in the trade areas of AL, AZ, CO, FL, GA, LA, MS, NV, NM, NC, OK, SC, TN, TX, and VA.
• Shipping options range from:
• Standard Shipping: 3-5 business days
• Expedited Shipping: 2-3 business days

At stores where Store Pickup is available, you can buy items online and pick them up in a store to avoid shipping and delivery charges - excludes furniture, mattresses and major appliances. For picking up orders at a warehouse, most items are available including furniture, mattresses, and major appliances.

• Place your order and wait to receive a “Ready for Pick Up” email which is separate from your order confirmation
• Bring your ID, copy of your “Ready for Pick Up” email to the store
• We’ll hold your item for 2 days, if you don’t make it in by then we’ll cancel the order and refund your method of payment
• If you chose to have someone else pick up your order, inform your local store or contact our eAgent at 866-765-1513. Orders will not be released without proper identification and order number.